Welcome to our FAQs page. If it's answers that you are searching for, we've got 'em!

Well... as long as it's to one of the following questions.

Where can I find size guides for your products, bro?

Check out our Size Guides!

You should also find our size guides as the final images in the product gallery section of each individual product listing.

My item doesn't fit... Can I return it for an exchange?

Absolutely my friend!

Send us an email and we can arrange an exchange for you.

Please note: Items can only be exchanged within 30 days of the original purchase date, as shown in your order confirmation email.

In order to be eligible for exchange, items must be received in unworn condition with all original tags and packaging intact.

I no longer want my item, can I have a refund?

No problem. Just follow the steps outlined in our Shipping & Returns Policy to get the item back to us and we'll organize a refund for you.

In order to be eligible for a refund returned item(s) must be received in unworn condition with all original tags and packaging intact, within 30 days of the original purchase date.

Please note: refunds will be issued excluding the original shipping cost on your order and we do not offer free return postage or returns labels at this stage.

Can I track my order?

Yes, you can. Our fulfilment centre sends out automated order tracking emails when your order is dispatched. Please keep an eye on your junk/spam email folder for these. In each tracking email there is a clickable button which will take you direct to your order tracking page with the delivery courier.

There's a problem with one of the items I ordered... Help!

We're all human and unfortunately, sometimes mistakes happen when manufacturing large quantities of garments.

We try our best to catch any product issues during our quality control procedures, but from time-to-time, something might slip through the net. If you receive a product with a fault, or something that you don't feel is up to scratch, just drop us a line and we'll be more than happy to help.

To help speed up the process, please include clear photos of any product issues with your email. Sometimes, we may need to inspect a product issue in person before an exchange can be issued.

If our team are able to assess that your item is faulty from your email and photos, we'll arrange for free postage back to our warehouse and dispatch your exchange ASAP.

We'll always do our best to fix whatever the problem is as quickly as possible.

I've pre-ordered an item, when will it arrive?

Awesome! Thank you for pre-ordering. You'll find the estimated arrival date in the individual product listing of your chosen product.

We'll also regularly send out update emails to all pre-order customers. Please keep an eye on your spam/junk mail folder, because sometimes our update emails are sorted into there.

Please note: Any other items ordered with a pre-order item will be dispatched when the pre-ordered item arrives in stock.

If you want us to ship your other items out earlier, just let us know and we can arrange the shipping for you (there will be an additional shipping charge).

The product I'm looking for is out of stock. Will you be getting more in?

A lot of our products come in limited quantities, but we do try to restock them regularly.

However, some colours listed on the site may be from past seasons and are not likely to be restocked in the near future.

Interested in something in particular? Email us (or drop us a line on social) and we'll let you know about our restock plans, or help you to track one down at one of our retailers.

Is there an ambassador program / do you do sponsorships?

We do! Usually, we select and approach prospective riders & ambassadors ourselves.

If you'd like to be considered, it's usually best to drop us an email with all your details (social channels, recent edits, comp results, media coverage).

Do you ship internationally?

Yes we do! This online store is specifically for our EU customers. If you're shopping from a non-EU country, please visit: brocerystore.com

COVID-19 UPDATE: Please note that due to the global COVID-19 situation our international shipments are taking longer than usual and surcharges have been applied by all of our carriers. We are trying to absorb this where possible, but unfortunately we have had to temporarily increase our shipping costs. Exact transit times also cannot be guaranteed at this point in time due to limited international flight availability.

What payment methods do you accept?

Currently we accept payment via three main payment providers: Shopify Payments / Stripe, PayPal and Klarna (coming soon).

You can pay using most major credit & debit cards, Apple Pay, Google Pay, and PayPal.

This site (brocerystore.eu) accepts payments in EUR.

Please head over to our UK & International site to shop in USD, CAD, AUD and NZD.